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abana

Friday, November 23, 2012

"We plan to be mediocre because we are Indian..."

"We plan to be mediocre because we are Indian..."

This is the message I got from the Chilli n' Spice management the other day! I am sure this means nothing to you, so let me start from the very beginning.

It was a Friday evening, and I was attending a dance class. A was supposed to call Chilli n' Spice restaurant and place a take-out order which I would pick up after class. When I got out of class, I saw A's message on my phone saying he couldn't get through to them, so he had placed an online order, which was a service they were now providing apparently. I had another errand to run after class, so I reached the restaurant 25 minutes later than the time they had promised the food would be ready.

When I asked for the food, there was confusion and panic. No food. How come, their faces were questioning. So was mine. Apparently my order had not reached them. Why? The guy said he hadn't been around to take the order. I thought that was the whole point of an online order. There wasn't any human "taking" to be done. Looks like they need someone who can read a computer to actually transfer the information from the order to the chefs.

I was pretty mad, since it was close to 9 pm and I know A was famished back home. They said they would place the order right away, if I could please just wait another 5-10 minutes. That obviously was a big fat lie, since I have never known Chilli n' Spice to prepare an order in less than half an hour. My voice started to rise and I asked to just be refunded my money so I could be on my way. The guy called the lady in-charge (owner?) to authorize the refund. She asked me what I had ordered, and I almost shouted at her that I didn't want any food from them, just my money back. She said, "Calm down ma'am, I am refunding your payment, but I need to make sure I am refunding for the correct items." I fell silent.

As she finished the transaction, she apologized for the mix-up, saying this was a one-off incident and wouldn't have happened if I only had placed an order on the phone. That's when I got really riled up. No ma'am.This is the first time I placed an online order, but blunders have happened almost every time I placed a take-out order on the phone. Once we waited in the car for more than an hour for our food (probably another case of having forgotten to inform the chefs). T was very small at the time and I had to feed her in the car! Another time I was pregnant and craving a particular Indo-Chinese item. Well guess what, we got home to discover the wrong item and they had the nerve to nonchalantly say, "Just bring it back and we will replace it". Well, I stay far away and don't have the energy to drive back out there just for a replacement, not to mention that it was well past dinner time (again!) and I was starving. They promised to replace it another time, but didn't honor it the next time we went there, even when we had them call the person who talked to us (no surprises!!) In fact, I would hazard to guess that I have had some issue or the other with this restaurant more often than not. Her response to all this? "You can't expect excellent customer service at an Indian restaurant..."

As an Indian, I take severe offense to this statement. Anyway, I didn't expect excellent customer service. I just expected service. In fact, I just wanted them to honor the most basic commitment implicit in a restaurant business. I pay you money; you give me food. In a reasonable amount of time. I am not saying it has to be super fast. I was 25 minutes late in the above incident anyway. But if you don't give me food at all, that is not bad customer service. That is fraud. I guess their reaction to this would be, "Honor? Commitment??? What's that????"

Oh and the last gem of a comment from her... "You must be the one unlucky customer!"

Are you serious? So my bad luck is responsible for all this? And please tell me I am not the only one who has had such experiences with them......

Thursday, March 23, 2006

Mumbai via Bombay

If you have read “Nature via Nurture” by Matt Ridley, you will know what I am going to talk about. Just as a child’s personality is shaped by nature as well as nurture, both working through each other dynamically to manifest certain traits, so does the character of this metropolis reflect both Mumbai and Bombay, a duality like the particle-wave nature of light that it keeps alternating between.

When the name of Bombay was changed to Mumbai, I told myself it wouldn’t matter because people who are used to calling it Bombay would continue calling it the same, and people who weren’t used to it would not need to refer to it too often in any case. But I was wrong. It turns out that many people did actually take the change of name pretty seriously. I had my first experience of this when I graduated from University and started working in Motorola.

There were many Indian women there and naturally I felt comfortable joining them for lunch than anybody else. On my first day, the very first question, very understandably, was where I was from. I have noticed that people have difficulty starting a conversation without knowing the background and history of the other person, because no baseline has been established about mutual stereotypes and subjects of interest. In fact, what people need to know is how you identify yourself to be, not your physical origins. You may have been born in India but if you consider yourself an American because of your upbringing, you need to let others know that, because otherwise they will assume certain aspects of you that are not necessarily true and may cause needless frustration if misunderstood.

Anyway, so to answer the question about where I was from, it just took me a split second to have all the following thoughts run in my mind before replying. “I am from Mumbai (thinking in Marathi), but these ladies are not Maharashtrian and they probably relate to the name ‘Bombay’ better. But then the name was officially changed to Mumbai recently, so that everyone should refer to it as Mumbai, Maharashtrian or otherwise. But what really matters is not what the formal name is, but how I really see it. So I guess Bombay it is!” And immediately, one of them responded with a surprised, somewhat condescending “Don’t you mean Mumbai now?”

Even though I didn’t say anything then, I instantly found myself going on the defensive “No! I mean Bombay, now and forever!”, questioning her right to correct me, considering I was the one coming from that city, and if I wanted to call it Bombay, then that’s what it should be! If I had the time then, or the audience to hear me out, I would have loved to explain to her why I had referred to it as Bombay. To be sure, it was a very well-deliberated reply, certainly not a slip of tongue.

A group of Maharashtrians talking among each other would invariably refer to the place as Mumbai; because that is the name it has in the Marathi language. When people correct me, I wish they would realize that I know the real name is Mumbai, but if I still say Bombay, surely there’s a substantial reasoning behind it? The fact remains that neither Mumbai nor Bombay can fully express what that city is all about, and only both together, complementing each other, would really paint the complete picture.

When I say Mumbai, I am reminded of all my small-town cousins who would proudly introduce me to their friends as “Mumbai chi baheen” (sister from Mumbai), intended to evoke all the opulence and luxury of the senses that it has to offer. In Marathi language, Mumbai is not just a place; it is a state of existence, a way of life. “Jivachi Mumbai karne” is an oft-used phrase in Marathi, literally translated as “to ‘Mumbai’ yourself”, but more metaphorically meaning “pampering yourself to the utmost levels”.

Another stereotype about Mumbai is that people living there are spoilt, arrogant and insensible to the simple joys of life. Naturally therefore, one of the memories I will always cherish from my childhood is when I visited my cousin’s friend at her house in a village and inadvertently served to dispel this notion, to the benefit of all my fellow Mumbaiites. When we reached, everyone was sitting on the floor, but when I was introduced to them as “Mumbai chi baheen”, they offered me a seat on the diwan (a bed in the living room to seat guests) thinking I would not be comfortable squatting down, what with my “urban lifestyle and sophisticated tastes”. Of course I declined saying that I would be more than happy to join them where they already were seated. The mother, who was extremely touched to see “a girl from Mumbai, but just like us”, made me feel like I had given them the best gift I could have ever hoped for, the gift of not making them feel inferior to me!

On the other hand, when a Maharashtrian speaks to a non-Maharashtrian Indian, he would refer to the city as Bombay and not Mumbai. The purpose is not to intimidate the other person with an Anglicized name; rather it is meant to bring its implicit multi-lingual nature to mind through a neutral disyllabic word that does not lean towards any particular Indian language. Historically Bombay was never really a part of the Maratha Empire as they believed in guerilla warfare and fortification to build their strength, and naval conquests were unanimously dismissed as a waste of time and money. Consequently, Bombay was always controlled by foreign rulers and traders. Thus an anglicized name is the very essence and identity of this island, and does not carry the usual derogatory connotations of a wannabe westernized city.

Bombay is not just a Marathi Mumbai; it is an extraordinarily cosmopolitan city where, without leaving the comfort of your neighbourhood, you can experience the immense diversity of the country, from Punjabi Chhole to Madrasi Dosas. It’s a place where you are equally likely to see Marathi children relishing Gujarati Dhoklas as you are likely to see Malyali kids enjoying the typical Marathi Puranpoli, and proud of it too. Where, if you walk into a restaurant, you will find Bisibele Bhaat sharing menu space with Sabudana Wada. Here you won’t be made to feel out of place if you don’t speak Marathi, nor would you be looked down upon for your unique sense of dressing. People mind their business and expect you to do the same. Freedom of choice is an everyday reality, not just an idealistic dream. Tolerance and acceptance of other cultures is not just a political propaganda, it is what we grow up taking for granted. Not until someone points it out that you even realize such a concept exists and can be delineated from daily life.

I once heard my Mama (maternal uncle) asking his son, my cousin, why he couldn’t make friends with some nice Brahmin boys instead of playing with non-vegetarians. I was shocked beyond belief, utterly speechless to imagine a world where, let alone race or religion, but even food preferences were determinants in making friendships. I despaired at their lack of social awareness, their aversion towards other fellow Indians different than themselves in even miniscule and mostly irrelevant aspects. When some other cousins of mine went to a Tamil Nadu tour with me (along with a few elders of course), I was once again appalled by their blatant ignorance of the people outside Maharashtra, as they derided the “weird tongue-rolling language that people in the south seem to speak, that doesn’t even make any sense!”

In Bombay, if a kid came home being judgmental about his “dark playmate who smells like coconut” he would be reprimanded for being culturally insensitive and made to be friends with that very child until they both accepted each other’s differences and learned to appreciate them. In school, kids might very well mock a stuttering or obese counterpart, but never is one shunned for linguistic or religious reasons.

Bombay is all this and more; more than I can ever hope to put down in words. And it is “Aamchi Mumbai” too. I love and take pride in both names, although where I am from depends on who I am talking to. Which is why, “Bombay: Maximum City”, a book by Suketu Mehta, a self-professed ‘Bombay’ite, instantly endeared him to me. It showed me one more soul who shared my belief that there’s more to a name than Shakespeare could have ever imagined.

Sunday, February 19, 2006

I hope I am not boring you?

Sounds familiar? I am sure you have heard this one before.. you are talking to an acquaintance who rambles on about some topic he is passionate about.. not that I mind it.. I have patience with people like that because I know I tend to do it myself :)

But that's not the point. At a (very) pregnant pause in the (one-sided) conversation, when you are led to think that the topic might just change, he asks you the dreaded question "I hope I am not boring you?"

Now this question might look very innocuous, but it actually sits in the ranks of "Have I put on weight?" and the likes.

I can't (don't want to) say "Yes, you are, in fact, boring me very much" because first of all, I don't want to offend him. Second reason is that he is not boring me
very much, just a little bit :) which I can tolerate for a while and humour him without being condescending.

So I try to be nice and say "Hey no, that's fine" and hope that he will eventually run out of passion and take a break, and suggest a change himself. Because that's what I would do. I would consider the other person's position even if he told me he doesn't have a problem. That's why, what irritates me more than the question itself, is the subsequent assumption that just because I didn't respond negatively to his question, I have effectively given him full liberty to take another hour of my time! One of the guys actually said to me that if I didn't want him to continue, why did I say "It's ok" in the first place. Why didn't I tell him to stop when he asked me?

Well, hullo! Was that even a real question?? I have not met very many people who actually mean it. If I were to reply to it equally honestly, without any intention to criticize, it would be taken as an extremely rude thing to say... not to mention that I would have put him off any further interaction we might have in the future. He might either become overly defensive and self-conscious, or go to the other extreme of bitter hatred.

But what I would really appreciate is someone being empathetic without being told explicitly!

Sunday, January 01, 2006

Ogle scene in Singapore

All those who are considering coming to Singapore for whatever.. please take note of the ogle scene over here. You might take the high road and say it's something you can live without, that there are more important things in life than checking out good-looking people.. but hey when you have lived here for 6 and a half years.. and counting.. it does kinda take a teeny-weeny little higher priority than it used to.. I never thought I would come down to writing anything like this.. ever.. but what do you know? God works in mysterious ways!

So last night was New Year's and we were at the most (supposedly) happening place in town.. it was crazy crowded and I hate not having my personal space.. so I asked my guy friends what the hell were we doing there.. and they said it's all worth it coz of all the birdwatching you can do.. and I was like.. oh ok then it's cool, at least I got something to look forward to.. and we settled down on one of the side benches to relax and take it all in visually..

The percentage of good-looking and/or well-dressed girls within the entire female crowd there would have been like 98.98% ..... but that of guys?? Oh no.. not a single one!!!! I sat there for a whole half hour and did not see a SINGLE hunk.. chinese, indian and caucasian all included!! Even my usual gang started looking nicer to me after a while.. that's when I realized I really need to get out of this place, else I fear I will end up settling down for too little.......

Friday, December 31, 2004

Survey

Hi Friend,

This will only take a few minutes!

I am doing a thesis on the volume of emails going back and forth over the internet these days and you have been selected as a valuable contributor to the same. Specifically, I hope to obtain some insights on the nature of forwarded emails, their impact on the social, cultural and psychological aspects of human beings and a brief look at their cosmic future.

Please answer all the following questions truthfully. Your confidentiality will be completely safeguarded. We are only interested in the statistics and not the individual responses. Go in sequence... and don't peek!

1) On average, how often do you receive emails that are specifically addressed to you and contain plain text?

(A) Never, but I do love all the cool forwards I get :)
(B) Never, I don't have time for this kinda shit. I have a big backlog of emails to be forwarded within the next 7 minutes else my wish won't come true.
(C) Never, all my friends avoid me, I wonder why.
(D) All of the above.


2) What do you think when there is a forwarded mail in your inbox?

(A) Awww, there are so many people who care about me. I feel loooved. Let me pass on the bundle of joy.
(B) There are so many people I want to impress, so let me forward these jokes and they might just think I am smart.
(C) I don't think.
(D) All of the above.


3) What would you think if we told you that most of the forwarded emails asking for some sort of help are fake?
(A) Oh no! Are you serious? There goes all my social service down the drain! How am I going to face God when the time comes?
(B) That's impossible. They refer to really disastrous events like the WTC bombing or cancer! Now tell me if that's a coincidence.
(C) Refer to (C) of Qn-2.
(D) All of the above.


If you answered anything to any of these questions, you have a 100% probability of being stupid. But hey relax, you know how it works with probability. One can never be sure.

And guess what! Sometimes truth is stranger than fiction! You have just won a souvenir t-shirt custom-made for you at the White House. You may collect it when you go there for your next donation of brains.

Now forward this to....
....2 people and for every email, Red Cross will donate $1 to the tsunami victims in Somalia.
....5 people and you will lose 5 kgs of weight in the next 2 days.
....10 or more people and you will get a brand new working brain within the next 10 minutes.

Monday, December 06, 2004

Neki kar, dariya mein daal

It' s very difficult to not feel like telling your best friend about your 'neki'. You want him/her to appreciate you and say you are a wonderful person and all that. And although I know I should fight the temptation, yesterday was the first time I was actually able to convert that thought into reality. Now if I mention what I did, and somebody happens to read this, then the whole point of this entry is defeated. But I would certainly like to look back at this entry sometime and remember the incident with satisfaction. So I am going to leave little hints about it that will help me remember this years from now (I am very forgetful, in case you didn't know). There was a komalas meal waiting for me in 'chateau le fame' and I was rushing there in a cab. And later when it was all over, the cab driver was upset that I wasted my time on an ungrateful person. This was also the first time I said "ke yi" in a completely conversational way, it came out naturally in fact! Well, it may sound trivial to you, but it's a big step, trust me. When you are learning a language, the turning point is where you stop thinking of yourself as a foreigner and start responding to people in that language. For me, yesterday was such a turning point, and it was confirmed by the fact that I realized it only later. Life is good.

Sunday, December 05, 2004

On company loyalty

The other day I was sitting in MOS burger and eating my.. what else, burger.. and guess what? In came 2 young people dressed in McDonald's staff uniform! Now why doesn't that suprise me? Well for starters, I guess they want to cut the calories, and I totally understand that after hearing of the movie "Upsize me" or something like that. But really, for Singapore, that is just a big hypocrisy that I have never understood. First they want to stay slim so they won't eat nice homemade sweets, but they will eat out 8 days a week and that too, deep Kentucky Fried Chicken. I just don't get it (This is my anger speaking for disregarding my mom's lovely homemade food). Anyway, back to the main point. So why were those people in MOS and didn't their employer disapprove?

I can't imagine doing that with my employer. If I were to walk around with a Nokia phone (I work with Motorola) I would get looks even from random strangers. In fact Nokia phone is almost an ice-breaker that causes these random strangers to just come up to me and say "Why are you using Nokia???? By the way, hello! I am so-and-so from who-the-hell-cares department"! Just like that, out of the blue. What am I supposed to do? I don't really owe any explanation to these guys, but I inevitably end up telling a sob story about how my earlier Motorola phone was lost and now I am using Nokia only until I buy a new Motorola. FYI, the story is true. But that's not the point. Why should I get all this, while the guys from McD apparently enjoy their after-work dinners in MOS everyday without any disturbance? Just because a mobile phone is 100s of times more valuable than a meal? Because losing one customer (read: hand-tied employee) means a bigger loss to the phone company than the food industry? And why do I have to bear the blunt for that? I have to spend 300 bucks just to have these strangers back off and take it easy on my privacy!

What if I just stop caring? Next time someone asks me, I will say "Hello! I am using Nokia because that's what I had before I joined Motorola, and I don't feel like spending an extra 300 bucks on something that I am not in need of. And as far as forcing Motorola on me is concerned, please get back to me once you have made Motorola fast enough to react to my key strokes within the same hour!"

So how? Will they fire me? Can they fire me? I am not really into the law n stuff, but if someone tells me you are fired for not using the company's products, I will have something to say. I am doing my job properly - well above "properly" in fact - I am doing the work at 1.5 years of experience that people 3 years into the job still don't do/can't do - I am effectively their bitch, because I am young, a bachelor, eager to make my mark in the industry. They can't fire me after all that! That's really company loyalty, if you ask me.

Someday I would like to debate this with my boss. Am I not afraid? Well, when 'someday' is the key word, there's really no need to get worked up. Meanwhile I have a good mind to go up to these McD employees and put them through the same scrutiny that I had to face! I even caught them on camera, in case someone's interested. How did I get my hands on a camera, you say? Sounds suspiciously made up for the sake of the story?? Well, hullo.. Motorola has camera phones remember?!!